Conflict Management & Mediation

Tensions arise in every organization: changes, conflicting interests, clashing personalities. As an HR professional, you often find yourself in the middle of this dynamic. How do you stay connected and ensure that conflicts don't escalate, but instead lead to growth and understanding?

The "Conflict Management & Mediation" training helps you intervene with courage and empathy. You'll learn to interpret tension, recognize patterns, and guide people toward constructive solutions.

What you learn

• Understanding the dynamics and underlying emotions in conflicts.
• Ability to intervene faster and more effectively.
• Tools to act as a mediator and to stand with more strength and confidence in challenging situations.

The program

The training combines practical theory with practice. We work with models from EFT (Emotionally Focused Therapy) and Imago, adapted to the workplace. These provide a framework for better understanding and discussing emotions, needs, and behavior. You'll bring in your own case studies and practice with concrete tools to make interventions both powerful and safe.

This training is ideal if you…

• You regularly have to deal with tensions or disrupted cooperation between people;
• Looking for more control in handling difficult interactions and want to develop your mediation skills;
• Want to learn to intervene with calmness, empathy and firmness.

Practical information

• Duration: 1 day
• Number of participants: 12
• Food and drinks: Yes! Snacks and lunch are included.